FMES AUSTRALIA recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
No information is collected or stored on our database currently.
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent by email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate not to receive communications please let us know and we will remove you from our mailing list.
FMES AUSTRALIA may provide your contact information to business partners, supply line partners where it is relevant for you, the recipient to do so.
SECURITY
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
Our procedure for investigating and dealing with privacy breaches is located below.
We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.
This privacy policy was last updated on November 2025.
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact sales@fmes.com.au using the details set out below.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
The goal of the complaints handling process is to achieve an effective resolution of your complaint within a reasonable time frame.
A complaint can be reported verbally on +61 411 053 686 or by email to sales@fmes.com.au.
The complaint must include the following information:
For privacy reasons we only accept complaints made by the person involved or an authorised representative. If you wish to complain on behalf of another person, please provide proof of authority to do so.
Once the complaint has been received the Owner/ Director will acknowledge and record the complaint via our internal Privacy Complaint Register.
The Privacy Officer may liaise with the complainant to seek further information from them and in these circumstances, they should be prepared to give as much detail as possible, including any additional documentation. This will enable the contact to impartially investigate the matter to determine an appropriate solution. The investigation process will be documented and all details will be kept confidential.
Once the outcome of the complaint has been handled, the complainant will be advised of the decision in writing. The reasons for the decisions will be outlined.
Where possible, complaints will be resolved within 30 days of being received.
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